Frequently Asked Questions
Do you offer sizes larger than 11x14?
We do! We can hand-embroider select maps up to 24x36". Please e-mail us with your request and we will provide you with a custom quote.
How long until I receive my order?
It takes 3-5 business days to hand-stitch your map. Please add that to your selected shipping preference to get an estimate of the arrival time! If you need your item rushed, please contact us prior to ordering. If any delays in shipping occur (i.e. holiday rush), they will be announced on the homepage.
Do you ship to the US or Europe?
We do! We ship worldwide via Canada Post. If you are having trouble at check-out please contact us - we're here to help!
What are the estimated shipping times?
Canada: 2-7 business days
USA: 6-12 business days
Europe: 2-4 weeks
Rest of World: 3-8 weeks
We'll do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Please remember to add shipping times to processing times to get an estimated arrival date.
Do you offer gift wrapping and packaging?
We love to make your order special - which means complimentary gift wrapping if asked! We can also send a special note/card with whatever blurb you'd like to say to the person receiving the gift!
Do you wholesale your maps?
Yes! Please check out our catalogue and order form here - and feel free to contact us for any questions you may have.
Do you accept exchanges or returns?
We here at Sadie & June want you to be 100% satisfied with your order - it is a relic of a happy memory after all!
We gladly accept returns, exchanges and cancellations
Just contact me within 7 days of delivery
Ship items back to me within 30 days of delivery
Request a cancellation within 12 hours of purchase
Unfortunately, we cannot accept returns of custom or personalized orders because of their nature - but please contact us with any questions or concerns.
What are the conditions of a return?
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
What about customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. Unfortunately, we are not able to pay these fees and are not responsible for delays caused by customs.
Who took your amazing photos?
All "lifestyle" photos were taken by the lovely Sara Cratt! Check her out here.